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Guidance for our Gift Voucher customers

Last updated: 22.10.20 9.58am

Tier 3 Updates

Unfortunately due to the current COVID situation, a number of our partners are forced to close their doors until the restrictions are relaxed.
Our hearts are with them in this difficult situation, and we hope that they will re-open again very soon. 

Please note, if you have any vouchers for the venues that are currently closed, you will be granted an extension upon their opening. We will be waiting until we have more government guidance and we have a firm opening date from each venue before providing any extensions. Please do not yet request an extension until we have this information.

Manchester:

Seven Bro7hers Ancoats & Middlewood Locks are remaining open, but they are not allowed to accept bar tabs. They will be accepting food & drinks vouchers only.

Cooper Hall is currently closed.

Noho is currently closed.

BLVD is closing as of 23.10.20.

Impossible (South Manny Flavaz) is closing as of 23.10.20.

Liverpool:

Frederiks is currently closed.

Ma Boyle's is currently closed.

Turncoat Bar is currently closed.

If your vouchers expired during lockdown, you may be eligible for an expiry date extension. Please check the list below and email vouchers@confidentials.com.

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We are continuing to reach out to all our partners to finalise a new extension on the vouchers. 

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Please continue to follow the advice on this page as we are able to provide it. The Confidentials Team will continue to work hard to apply extensions where possible.

Unfortunately due to the unusually high volume of enquiries, the Voucher Team will not be able to answer individual questions, and may take longer than usual to respond.

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Please note: Vouchers are NOT automatically extended. You will need to request the extension where possible as per the list below.

Manchester

List of venues:

A La Turka:
Date opening: 4th July 2020
Vouchers purchased from 21st Dec - 31st Dec: Valid from 1st Sept until 30th Nov
Voucher purchased from 1st Jan - 31st Jan: Valid from 1st Oct until 29th Jan
Vouchers purchased from 1st Feb - 29th Feb: Valid from 1st Nov until 1st Mar

Alvarium:
As Alvarium aren’t accepting any extensions to their gift vouchers, we can credit the amount you paid back onto your app for use towards other vouchers in the future. Unfortunately we are unable to provide cash refunds on these gift vouchers. Please email vouchers@confidentials.com to receive your credit.

BAB:
Date opening: 8th July 2020
Vouchers are valid from: 8th July 2020
Vouchers are valid until: 30th November 2020
Please email vouchers@confidentials.com to receive an extension on your voucher if it has expired in lockdown.

Bock Biere:
Unfortunately Bock Biere aren’t going to be opening for the foreseeable future, we can credit the amount you paid back onto your app for use towards other vouchers in the future. Unfortunately we are unable to provide cash refunds on these gift vouchers. Please email vouchers@confidentials.com to receive your credit.

Chakalaka:
Date opening: 8th July 2020
Vouchers are valid from: 8th July 2020
Vouchers are valid until: 31st July 2020
Please email vouchers@confidentials.com to receive an extension on your voucher if it has expired in lockdown.

Cocoa Cabana:
As Cocoa Cabana aren’t accepting any extensions to their gift vouchers, we can credit the amount you paid back onto your app for use towards other vouchers in the future. Unfortunately we are unable to provide cash refunds on these gift vouchers. Please email vouchers@confidentials.com to receive your credit.

Cooper Hall:
Date opening: 4th July 2020
Vouchers are valid from: 4th July 2020
Vouchers are valid until: 30th November 2020
Please email vouchers@confidentials.com to receive an extension on your voucher if it has expired in lockdown.

House of Evelyn:
House of Evelyn are no longer able to accept any more gift vouchers, we can credit the amount you paid back onto your app for use towards other vouchers in the future. Unfortunately we are unable to provide cash refunds on these gift vouchers. Please email vouchers@confidentials.com to receive your credit.

I Knead Pizza:
We can credit the amount you paid back onto your app for use towards other vouchers in the future. Unfortunately we are unable to provide cash refunds on these gift vouchers. Please email vouchers@confidentials.com to receive your credit.

Island Vibe: 
As Island Vibe aren’t accepting any extensions to their gift vouchers, we can credit the amount you paid back onto your app for use towards other vouchers in the future. Unfortunately we are unable to provide cash refunds on these gift vouchers. Please email vouchers@confidentials.com to receive your credit.

Lily’s Vegetarian:
Date opening: 4th July 2020
Vouchers are valid from: 4th July 2020
Vouchers are valid until: 30th November 2020
Please email vouchers@confidentials.com to receive an extension on your voucher if it has expired in lockdown.

Maddison’s:
Unfortunately Maddison's aren’t going to be opening for the foreseeable future, we can credit the amount you paid back onto your app for use towards other vouchers in the future. Unfortunately we are unable to provide cash refunds on these gift vouchers. Please email vouchers@confidentials.com to receive your credit.

Masons:
Date opening: 1st August 2020 
Vouchers are valid from: 1st August 2020 
Vouchers are valid until: 30th November 2020 
Please email vouchers@confidentials.com to receive an extension on your voucher if it has expired in lockdown.

Mezze:
Unfortunately Mezze aren’t going to be opening for the foreseeable future, we can credit the amount you paid back onto your app for use towards other vouchers in the future. Unfortunately we are unable to provide cash refunds on these gift vouchers. Please email vouchers@confidentials.com to receive your credit.

NOHO:
Date opening: 4th July 2020
Vouchers are valid from: 4th July 2020
Vouchers are valid until: 30th November 2020
Please email vouchers@confidentials.com to receive an extension on your voucher if it has expired in lockdown.

Noi Quattro:
Date opening: 4th July 2020
Vouchers are valid from: 1st September 2020
Vouchers are valid until: 30th November 2020
Please email vouchers@confidentials.com to receive an extension on your voucher if it has expired in lockdown.

Northcote:
Date opening: 29th July 2020
Vouchers are valid from: 29th July 2020
Vouchers are valid until: 31st August 2020
You will not need to email to receive an extension on this voucher. Please make sure to book ahead of your visit and state you are using a gift voucher.

Over Under:
As Over Under aren’t accepting any extensions to their gift vouchers, we can credit the amount you paid back onto your app for use towards other vouchers in the future. Unfortunately we are unable to provide cash refunds on these gift vouchers. Please email vouchers@confidentials.com to receive your credit.

Pacifica Cantonese: 
As Pacifica Cantonese aren’t accepting any extensions to their gift vouchers, we can credit the amount you paid back onto your app for use towards other vouchers in the future. Unfortunately we are unable to provide cash refunds on these gift vouchers. Please email vouchers@confidentials.com to receive your credit.

Pasta Factory:
Date opening: 4th July 2020
Vouchers are valid from: 1st September 2020
Vouchers are valid until: 30th November 2020
Please email vouchers@confidentials.com to receive an extension on your voucher if it has expired in lockdown.

Pen & Pencil: 
Date opening: 8th July 2020 
Vouchers are valid from: 8th July 2020 
Vouchers are valid until: 30th November 2020 
Please email vouchers@confidentials.com to receive an extension on your voucher if it has expired in lockdown.

Peter St Kitchen:
Vouchers are valid from: 10th September 2020
Vouchers are valid until: 30th November 2020 
Please email vouchers@confidentials.com to receive an extension on your voucher if it has expired in lockdown.

Porta:
Date opening: 16th July 2020 
Vouchers are valid from: 17th August 2020
Vouchers are valid until: 15th November 2020
Please email vouchers@confidentials.com to receive an extension on your voucher if it has expired in lockdown.

Quarter House:
Date opening: 4th July 2020
Vouchers are valid from: 1st August 2020 
Vouchers are valid until: 30th October 2020
Please email vouchers@confidentials.com to receive an extension on your voucher if it has expired in lockdown.

Remedy Kitchen: 
Date opening: 4th July 2020 
Vouchers are valid from: 1st August 2020
Vouchers are valid until: 30th November 2020
Please email vouchers@confidentials.com to receive an extension on your voucher if it has expired in lockdown.

Rosso: 
Date opening: TBC 
Vouchers are valid from: TBC 
Vouchers are valid until: TBC

Seven Bro7hers Middlewood Locks & Ancoats:
Date opening: 4th July 2020
Vouchers are valid from: 4th July 2020
Vouchers are valid until: 30th November 2020
Please email vouchers@confidentials.com to receive an extension on your voucher if it has expired in lockdown.

Sicilian NQ:
Date opening: 4th July 2020
Vouchers are valid from: 1st September 2020
Vouchers are valid until: 30th November 2020
Please email vouchers@confidentials.com to receive an extension on your voucher if it has expired in lockdown.

Street Urchin:
As Street Urchin aren’t accepting any extensions to their gift vouchers, we can credit the amount you paid back onto your app for use towards other vouchers in the future. Unfortunately we are unable to provide cash refunds on these gift vouchers. Please email vouchers@confidentials.com to receive your credit.

South Manny Flavaz:
Date opening: 4th July 2020
Vouchers are valid from: 4th July 2020
Vouchers are valid until: 30th November 2020
Please email vouchers@confidentials.com to receive an extension on your voucher if it has expired in lockdown.

Tampopo:
As Tampopo aren’t accepting any extensions to their gift vouchers, we can credit the amount you paid back onto your app for use towards other vouchers in the future. Unfortunately we are unable to provide cash refunds on these gift vouchers. Please email vouchers@confidentials.com to receive your credit.

Thirsty Korean:
Date opening: 4th July 2020
Vouchers are valid from: 4th July 2020
Vouchers are valid until: 30th November 2020
Please email vouchers@confidentials.com to receive an extension on your voucher if it has expired in lockdown.

Vapiano:
Date opening: 10th August 2020
Vouchers are valid from: 17th August 2020 
Vouchers are valid until: 30th November 2020
Please email vouchers@confidentials.com to receive an extension on your voucher if it has expired in lockdown.

Veeno:
Date opening: 4th July 2020
Vouchers are valid from: 29th July 2020
Vouchers are valid until: 30th November 2020
Please email vouchers@confidentials.com to receive an extension on your voucher if it has expired in lockdown.

Wah Ji Wah: 
As Wah Ji Wah aren’t accepting any extensions to their gift vouchers, we can credit the amount you paid back onto your app for use towards other vouchers in the future. Unfortunately we are unable to provide cash refunds on these gift vouchers. Please email vouchers@confidentials.com to receive your credit.

Zitano:
Date opening: 4th July 2020 
Vouchers purchased from 21st Dec - 31st Dec: Valid from 1st Sept until 30th Nov
Voucher purchased from 1st Jan - 31st Jan: Valid from 1st Oct until 29th Jan
Vouchers purchased from 1st Feb - 29th Feb: Valid from 1st Nov until 1st Mar
Vouchers purchased from 1st Mar - 7th April: Valid from 1st Jan 2021 until 1st April 2021

Liverpool

List of venues:

Art School:
Date opening: 4th July 2020
Vouchers are valid from: 1st August 2020
Vouchers are valid until: 30th November 2020
Please email vouchers@confidentials.com to receive an extension on your voucher if it has expired in lockdown.

Bread & Butter:
As Bread & Butter aren’t accepting any extensions to their gift vouchers, we can credit the amount you paid back onto your app for use towards other vouchers in the future. Unfortunately we are unable to provide cash refunds on these gift vouchers. Please email vouchers@confidentials.com to receive your credit.

Camp & Furnace:
As Camp & Furnace aren’t accepting any extensions to their gift vouchers, we can credit the amount you paid back onto your app for use towards other vouchers in the future. Unfortunately we are unable to provide cash refunds on these gift vouchers. Please email vouchers@confidentials.com to receive your credit.

Chaophraya:
Chaophraya is now closed. All vouchers can be used in Yee-Rah.
Date opening: 4th July 2020
Vouchers are valid from: 1st August 2020
Vouchers are valid until: 30th November 2020
Please email vouchers@confidentials.com to receive an extension on your voucher if it has expired in lockdown.

Clockworks: 
Clockworks are no longer accepting any extensions to their gift vouchers, we can credit the amount you paid back onto your app for use towards other vouchers in the future. Unfortunately we are unable to provide cash refunds on these gift vouchers. Please email vouchers@confidentials.com to receive your credit.

Dash:
Date opening: 4th July 2020
Vouchers are valid from: 4th July 2020
Vouchers are valid until: 30th November 2020
Please email vouchers@confidentials.com to receive an extension on your voucher if it has expired in lockdown.

Frederiks:
Date opening: 4th July 2020
Vouchers are valid from: 4th July 2020
Vouchers are valid until: 30th November 2020
Please email vouchers@confidentials.com to receive an extension on your voucher if it has expired in lockdown.

Jimmy’s:
Date opening: 4th July 2020
Vouchers are valid from: 15th July 2020
Vouchers are valid until: 31st August 2020
Please email vouchers@confidentials.com to receive an extension on your voucher if it has expired in lockdown.
Please note, due to limited table numbers, Jimmy's will only be able to accept 1 voucher per table.

Ma Boyle’s:
Date opening: 4th July 2020
Vouchers are valid from: 1st August 2020 
Vouchers are valid until: 30th November 2020
Please email vouchers@confidentials.com to receive an extension on your voucher if it has expired in lockdown.

Matou:
Date opening: 4th July 2020
Vouchers are valid from: 1st August 2020
Vouchers are valid until: 30th November 2020
Please email vouchers@confidentials.com to receive an extension on your voucher if it has expired in lockdown.

Pattersons:
Date opening: 4th July 2020
Vouchers are valid from: 1st August 2020
Vouchers are valid until: 30th November 2020
Please email vouchers@confidentials.com to receive an extension on your voucher if it has expired in lockdown.

Present Company:
Date opening: 4th July 2020
Vouchers are valid from: 1st August 2020
Vouchers are valid until: 30th November 2020
Please email vouchers@confidentials.com to receive an extension on your voucher if it has expired in lockdown.

Red Door: 
Date opening: 4th July 2020
Vouchers are valid from: 15th July 2020
Vouchers are valid until: 31st August 2020
Please email vouchers@confidentials.com to receive an extension on your voucher if it has expired in lockdown.

The Refinery:
Date opening: 4th July 2020
Vouchers are valid from: 4th July 2020
Vouchers are valid until: 30th November 2020
Please email vouchers@confidentials.com to receive an extension on your voucher if it has expired in lockdown.

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